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faq

Frequently Asked Questions

General

What exactly is Orderstate and what do you do?

Orderstate is a Software as a Service company that allows full visibility of an order from order placement, to production, to quality control, to shipment, to customs clearance, to inspection, to final delivery. It allows all parties to know what and when to expect: the end customer, the manufacturer, the intermediary parties.Check out our help articles to find more.

I already have an ERP, do I still need Orderstate?

Orderstate is a new type of software that is complementary to your existing back systems.It is actually much better if you have one. We integrate with your systems and create a collaborative space to track and coordinate all your orders along with your suppliers, manufacturers, customers etc. While your system will have all the information on what is already handled by you, Orderstate will give you the information from the other involved parties that you need.

Does that mean that I need to manage another system? How does that make my life easier?

Orderstate offers 2-way communication with your existing systems. That means that once we are connected with your existing systems, any change that happens to one of the two systems will automatically reflect to the other.

Support

I have an old system, how can I connect to Orderstate?

We are providing a lot of alternatives to connect to Orderstate, so that it is possible even with old systems. Please get in touch with us at hello@orderstate.com and we will discuss all the alternatives.

Can I install Orderstate on my own servers?

Orderstate is a collaborative platform that lives on the cloud. We use cloud servers so that we provide ease of access across the globe. Having said that, we are careful so that: We take security very seriously. We use the latest standards so that we prevent any unauthorized access to your systems We don’t ask for very sensitive information. All your financial information remains in your system. We store information related to the shipping and collaboration part, which you would anyway distribute to your partners via email or other such formats.

What if Orderstate goes down?

We are hosting Orderstate on the best-in-class servers solutions out there, and we have a fully scalable architecture to ensure that downtime will never be an issue for you.

Do you offer support?

Yes, we do. We can help with setting up the system as well as with ongoing support. Get in touch with us for more details.